FleetCare Program · Tracking Pro Telematics
See every reefer.
Save every load.
Real-time GPS, temperature traceability, two-way control, and predictive alerts — installed, configured, and supported by the largest Thermo King dealer network in North America.
ConnectedSuite™
Authorized Dealer Installation
Connected fleets win three ways
Connect & See
Live GPS, set points, fuel level, door status, and alarm state — every reefer, every trailer, every minute.
Know
Machine-learning alerts surface trouble before it strands a load. Energy and benchmark dashboards turn raw data into decisions.
Grow
Reduce idle, prove FSMA compliance, and run more loads with the same fleet — uptime improvements compound across every shipment.
Five tiers. One platform. Pay for what you need.
Every reefer in the lineup ships telematics-ready. Sonsray sizes your subscription to your operation — start with visibility, scale into AI and ROC managed monitoring as you grow.
Track & Trace
GPS location, geofence notifications, temperature visibility, and alarm pings. The visibility floor every modern fleet needs.
- Real-time GPS
- Geofence alerts
- Temperature view
- Alarm notifications
Remote Control
Push set-point changes and unit commands from the office or the cab. Stop chasing drivers when a customer calls in a temp adjustment.
- Two-way commands
- Remote set-point change
- Pre-trip from anywhere
- Driver-free intervention
Diagnostics
Pull full diagnostic downloads on demand. Hand them to a Sonsray tech before the truck rolls in — first-visit fix rate goes up, dwell goes down.
- Diagnostic downloads
- Fault-code stream
- Run-hour tracking
- PM trigger integration
Pro
TracKing® Pro layers AI on top of the data — predictive alerts, energy dashboards, and benchmark analytics across your whole fleet.
- Predictive alerts
- Energy dashboard
- Benchmark analytics
- Alarm triage insights
ROC Managed
The Remote Operating Center watches 24/7 and intervenes when their predictive model flags risk. Failures predicted are covered under warranty.
- 24/7 monitoring
- Smart routing
- Predictive failure model
- Warranty on predictions
Not sure which tier fits? Sonsray will audit your current operation and recommend the right mix — at no cost.
Predictive failure detection,
backed by warranty.
The TK Remote Operating Center watches your reefers around the clock. Their predictive model flags failures before they happen — and Thermo King stands behind those predictions with warranty coverage. Sonsray bridges the data into your dispatch flow so action gets taken in minutes, not hours.
- 24/7 expert monitoring with guided response
- Smart routing tied to nearest Sonsray service center
- Predicted failures covered under warranty
of reefer failures
follow predictive alerts
Source: Thermo King ROC predictive model — when no action is taken on the alert.
Run the fleet from your pocket.
The Connect app puts every reefer's state into the hands of dispatchers, drivers, and owners. Pair over Bluetooth in the yard, push commands from anywhere with signal, and stay ahead of alarms with rich push notifications.
- Live unit map — locate any truck or trailer in seconds
- Two-way commands — change set point, start pre-trip, clear alarms
- Bluetooth pairing for in-yard diagnostics without a laptop
- Single- and multi-temp unit details: setpoint, return air, supply air, fuel, doors
- Push notifications on alarm events and zone breaches
- Nearest Sonsray service center with one-tap navigation
Capabilities, organized the way fleets actually run.
Visibility & Control
- Real-time GPS for every unit, refresh in seconds
- Two-way commands for setpoint, pre-trip, and pull-down
- Geofencing with automatic entry/exit notifications
- Mobile app access for drivers, dispatch, and ownership
Compliance & Cargo
- Continuous temperature logs for FSMA recordkeeping
- Alarm capture with timestamp and location stamp
- Pre-trip and post-trip inspection logging
- Cargo traceability — proof of condition end-to-end
Maintenance & Cost
- Run-hour automation feeds your PM scheduler
- Engine diagnostics + fault codes for first-visit fixes
- Idle-time monitoring to tame fuel burn
- Historical analytics + integrations with TMS / FMS platforms
Tracking Pro telematics is powered by the Thermo King ConnectedSuite™ platform — sold, installed, and supported by Sonsray Fleet Services across our 13+ service centers.
See ConnectedSuite in action
Tell us about your fleet — we'll set up a live Tracking Pro demo on your equipment.
- Live demo on your actual reefer — see real data, not a slideshow.
- Tier recommendation tailored to your operation, no obligation.
- Installed and supported by certified Thermo King technicians.
- Integrates with your existing TMS, FMS, and ELD platforms.
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